Privacy Policy

Effective date: 16/8/2018

Welcome to Trade Fx PTE. LTD. (referred to as “we,” “our,” or “us”). We are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and protect your data when you use our forex trading services and access our website.

1. Overview

1.1 Purpose and Scope
This Privacy Policy is designed to inform you about the collection, use, and sharing of your personal information. It outlines the principles and procedures we follow to ensure the security and confidentiality of your data when you interact with our platform.

1.2 Consent
By using our services and accessing our website, you signify your consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using our services.

2. Information We Collect

2.1 Personal Information
To provide you with efficient and personalized services, we may collect various types of personal information from you. This includes but is not limited to:

• • • • • Contact Information: Your name, email address, postal address, phone number, and other similar details.
        • Identification Data: Government-issued identification documents, date of birth, nationality, and other identity verification information.
        • Financial Information: Bank account details, credit card information, transaction history, and other payment-related data.
        • Trading Activity: Information about your trading history, preferences, and performance on our platform.
        • Communications: Records of communication with our support team, including emails, chat logs, and call recordings.

2.2 Cookies and Similar Technologies
To enhance your browsing experience and improve our services, we use cookies and similar tracking technologies. Cookies are small data files stored on your device when you visit our website. They allow us to remember your preferences, analyze website traffic, and offer personalized content. You have the option to control cookie usage through your browser settings.

2.3 Third-Party Data
In some cases, we may obtain information about you from third-party sources, such as credit bureaus or identity verification services, to ensure the accuracy and completeness of the data we collect.

3. How We Use Your Information

3.1 Service Provision

We use your personal information to provide, maintain, and improve our forex trading services. This includes executing trades, processing transactions, and managing your account. Additionally, we may use your data to customize our platform to better suit your preferences and needs.

3.2 Communication

We may use your contact information to send you important notifications, updates, and marketing materials related to our services. You have the option to unsubscribe from marketing communications at any time by following the instructions provided in such communications.

3.3 Legal Compliance

To comply with applicable laws, regulations, and industry standards, we may use your personal information for identity verification, anti-money laundering checks, fraud prevention, and record-keeping purposes.

3.4 Research and Analysis

We may analyze aggregated and anonymized data to conduct research, generate reports, and gain insights into market trends. This data will not identify you personally.

4. Data Security

4.1 Security Measures

Protecting your personal information is of utmost importance to us. We employ industry-standard security measures, including encryption, firewalls, access controls, and regular security assessments, to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

4.2 Employee Access

Access to your personal information is restricted to authorized personnel who require it to fulfill their duties. Our employees undergo data protection training and are bound by confidentiality obligations.

4.3 Third-Party Services

In some cases, we may engage third-party service providers to assist with specific functions, such as payment processing, customer support, or IT services. We ensure that such providers adhere to stringent data protection standards and only process your information for authorized purposes.

5. Sharing Your Information

5.1 Disclosure to Affiliates
To optimize our service delivery and internal operations, we may share your personal information with our affiliated companies. Such sharing will comply with the terms of this Privacy Policy.

5.2 Legal Requirements

We may disclose your information when required by law, legal processes, or government requests. We may also share data with law enforcement agencies or regulatory authorities to investigate or prevent illegal activities, fraud, or violations of our terms and policies.

6. Your Choices and Rights

6.1 Access and Correction
You have the right to access, update, or correct the personal information we hold about you. To exercise this right, please contact our support team. We will respond to your request within a reasonable timeframe.

6.2 Opt-Out
You can opt out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us directly.

6.3 Account Deletion
If you wish to delete your trading account with us, please contact our support team. Note that certain data may be retained for legal and regulatory purposes even after account deletion.

7. Updates to the Privacy Policy

7.1 Changes to the Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any significant changes by posting an updated version on our website and updating the “Effective Date” at the top of the policy.

8. High Frequency Trading ( HFT )

By engaging in trading activities with Trade FX, you acknowledge and agree that all trades, including those utilizing ultra-low latency infrastructure, are subject to our Terms and Conditions under Singapore law. We explicitly restate that a High-Frequency Trading (HFT) Strategy refers to any trade executed within a timeframe of under three minutes from order placement to execution, relying on advanced technological infrastructure. We do not guarantee specific execution speeds or latency levels; however, should we identify any instances of undue latency, delays, or practices that undermine the integrity of order execution or violate applicable regulations, we reserve the right to suspend, restrict, or terminate your account, and to pursue all necessary legal or regulatory actions in accordance with Singapore law to ensure compliance and uphold market fairness.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at info@tradefx.co with the subject”About Privacy Policy”. By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information by this policy.